Refund policy

Slomode Return & Refund Policy

Hassle-Free Returns & Refunds

At Slomode, we want you to be completely satisfied with your purchase. If you are not happy with your ice bath, you may be eligible for a return or refund under the conditions outlined below.

Return Eligibility

  • Returns are accepted within 14 days of delivery.

  • The product must be unused, undamaged, and in its original packaging.

  • The Buyer is responsible for return shipping costs, except in cases where the product is defective or damaged upon arrival.

Non-Returnable Items

  • Custom-made or personalized products.

  • Products that have been used, installed, or modified in any way.

  • Items damaged due to improper handling, installation, or exposure to direct sunlight.

Defective or Damaged Items

  • If your item arrives damaged or defective, please inspect it upon delivery and notify us immediately.

  • Take clear photos of the damage and contact us within 24 hours of receiving your order.

  • We will assess the issue and arrange for a replacement or refund at no extra cost.

Refund Process

  • Once the returned item is received and inspected, we will process your refund within 14 business days.

  • Refunds will be issued using the original payment method.

  • If the return is due to a defective product, we will cover all associated costs.

  • If the return is for personal reasons (change of mind, wrong size, etc.), the return shipping costs will be deducted from your refund.

Warranty & Important Conditions

  • Warranty Coverage: Personal use - 2 years, Professional use - 1 year.

  • Ice baths must be placed in the shade and not exposed to direct sunlight, as fading of wooden cladding is not covered under warranty.

How to Initiate a Return

  1. Contact our customer support team at lukas@slomode.me within the return period.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. We will guide you through the return process and provide the return shipping details.

Contact Us

If you have any questions regarding returns or refunds, feel free to reach out to our support team. We are here to help!

Email: lukas@slomode.me